Privacy Policy

This privacy notice for Alix Slater Consultancy & Training Ltd (“we”, “us”, or “our”) explains how and why we collect, store, use and share (“process”) your personal information when you interact with us, including when you:

• visit our website at alixslater.co.uk, or any website of ours that links to this notice;
• enquire about, or engage us for, our consultancy and training services;
• contact or otherwise communicate with us, including by email, phone, or through our contact form.

We are the “data controller” responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions, please get in touch via alixslater.co.uk/contact.

Summary of key points

• What we collect: information you give us directly (such as your name, email address, phone number and the contents of your enquiry) and limited technical information collected automatically when you visit our website.
• Why: to respond to enquiries, deliver our services, manage our relationship with you, meet our legal obligations, and improve our website.
• Sharing: we share information only with trusted service providers who help us run our business, or where the law requires it. We do not sell your personal information.
• Your rights: under UK data protection law you have rights over your personal information, including the right to access, correct or erase it, and the right to complain to the ICO.

1. What information do we collect?

Information you provide to us

We collect personal information that you voluntarily provide when you contact us, make an enquiry, engage our services, or otherwise communicate with us. This may include:

• name
• email address
• telephone number
• the organisation you represent and your job title
• any other information you choose to include in your message or in the course of a project.

We do not ask for, or intentionally collect, special category (sensitive) personal information through our website.

Information collected automatically

When you visit our website, we automatically collect certain technical information, such as your IP address, browser type and settings, device information, referring pages, and information about how you use the site. This is collected through cookies and similar technologies (see section 5) and is used to keep the site secure and to understand how it is used.

2. How do we use your information?

We use your personal information to:

• respond to your enquiries and communicate with you;
• provide, manage and deliver our consultancy and training services;
• administer our relationship with clients and partners, including invoicing and record-keeping;
• send you information you have requested, or occasional updates where you have agreed to receive them;
• maintain the security and performance of our website and understand how it is used so we can improve it;
• comply with our legal and regulatory obligations.

3. What legal bases do we rely on?

Under the UK GDPR, we must have a valid legal basis to process your personal information. We rely on:

• Consent — where you have given us clear permission, for example to send you marketing updates. You can withdraw consent at any time.
• Contract — where processing is necessary to take steps at your request before entering a contract, or to perform a contract with you.
• Legitimate interests — where processing is necessary for our legitimate business interests (such as responding to enquiries, running and improving our website, and managing our business) and those interests are not overridden by your rights.
• Legal obligation — where we need to process your information to comply with the law (for example, accounting and tax requirements).

4. When and with whom do we share your information?

We do not sell your personal information. We may share it with:

• Service providers who process information on our behalf, such as website hosting, email, cloud storage, and analytics providers. They may only use your information as instructed by us and must keep it secure.
• Professional advisers, such as accountants and legal advisers, where necessary.
• Authorities or other third parties, where we are required to do so by law, or to establish, exercise or defend our legal rights.

Some of our service providers may process data outside the UK. Where they do, we take steps to ensure your information is protected by appropriate safeguards, such as UK-approved standard contractual clauses or an adequacy decision.

5. Do we use cookies and analytics?

Our website uses cookies and similar technologies. Some are essential for the site to function and keep it secure. Others help us understand how visitors use the site so we can improve it.

We use Google Analytics to collect anonymised statistics about website usage, such as pages visited and time spent on the site. This helps us improve our content and the visitor experience. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

You can also control or delete cookies through your browser settings. Restricting cookies may affect how parts of the website work.

6. How long do we keep your information?

We keep your personal information only for as long as necessary for the purposes set out in this notice, including to meet any legal, accounting or reporting requirements. When we no longer need it, we will securely delete or anonymise it. Enquiry correspondence is typically kept for a reasonable period to manage our relationship with you; client and financial records are kept for as long as required by law (generally at least six years).

7. How do we keep your information safe?

We have appropriate technical and organisational measures in place to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Do we collect information from children?

Our services and website are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. What are your rights?

Under UK data protection law you have the right to:

• be informed about how your information is used;
• access the personal information we hold about you;
• request that we correct inaccurate or incomplete information;
• request that we erase your information in certain circumstances;
• restrict or object to our processing of your information;
• request the transfer of your information (data portability);
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us via alixslater.co.uk/contact. We will respond in line with our obligations under UK data protection law.

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns first.

10. Do we update this notice?

We may update this notice from time to time. The updated version will be indicated by a revised “Last updated” date at the top of this page. We encourage you to review it periodically.

11. How can you contact us?

If you have questions or comments about this notice, or wish to exercise your rights, please contact us:

Alix Slater Consultancy & Training Ltd
North Wing, Georgian House, 44 Lower Cookham Road, Maidenhead, Berkshire, England, SL6 8JU
Company number: 07190497
Contact form: alixslater.co.uk/contact